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Technical Support

Outstanding Technical Support & After Sales Service

At Esprit, we understand that the quality of our after sales support is the most important factor for all our customers. Our machines are often working at the very beginning of our customers’ production processes and ensuring that they continue to deliver reliable, quality parts is of the utmost importance. Our after sales services are second to none.

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Machine Technical Service

Our technical service and support is the envy of our rivals; all our engineers are fully employed by the company – we do not use sub-contractors in our home market. Our team of service engineers are experienced CNC plasma machine specialists who spend all their time servicing, installation, training and attending to breakdowns on the range of Esprit machines.

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Hypertherm Plasma Service

For over twenty years, Esprit have exclusively fitted Hypertherm plasma cutting systems to machines and this has given our technical service staff unparalleled knowledge and experience supporting and servicing the full range of Hypertherm equipment. We hold large stocks of Hypertherm spare parts and can offer on-site or return to base service for breakdowns and preventative maintenance requirements. We also provide full operator and maintenance training to ensure Hypertherm systems are performing well.

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Software Support

Our in-house software support team provide outstanding levels of telephone, internet and face to face support for our range of CAD/CAM and Management software. Support contract customers receive immediate support and assistance. As the manufacturer of the machines and author of the software, our knowledge and experience is unrivalled. Regular courses are held at our Nottingham facility for all abilities of user.

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Consumables & Spare Parts

We hold huge stocks of consumable and spare parts for the range of Esprit machines and Hypertherm plasma cutting systems. Every day dozens of dispatches are sent out to customers around the UK and further afield. We offer competitive pricing and same day dispatch for all in-stock orders received before 3pm – payment can be made over the phone by card for non account customers.

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Contact Esprit Automation

We are always interested to hear from you whatever your reason – please feel free to write, phone or email!

Tel: +44 (0) 115 939 1888

Email:

Placketts Mill, Church Drive, Sandiacre, Nottingham, NG10 5EE, United Kingdom


Testimonials

  • "Having dealt with Esprit for 8 years now we have purchased 2 machines from them and found them to be extremely well built. The cut quality is excellent from the thinnest to the thickest plates. From sales and management to technical and service all of their team are knowledgeable, helpful and dependable. They have helped us to grow and as such we would always recommend Esprit."
    - John Ready I General Manager I Eggleston Steel Ltd.
  • "Thanks to our four Esprit Lightning HD1500 x 6.5 m machines the quality and quantity of BM catalysts being produced has increased exponentially."
    - Toby Massey I Managing Director I BM Catalysts Ltd
  • "Don't know why I didn't get one of these machines 10 years ago"
    - Ivan Patterson I Managing Director I Barker and Patterson